Frequently Asked Questions, Answered Instantly

When available, you can try the calendar, bookings, reminders, clinical data, and statistics for 45 calendar days, with no credit card required. Electronic invoicing, Sistema TS, and bulk import are not included in the Trial. Places are limited, so the trial may not always be available.

Of course, the platform is fully optimized for mobile devices.

The team is available via chat or email, even during setup.

Yes. Essential includes up to 1 location and 3 services, Pro up to 3 locations and 15 services, while Premium supports up to 10 locations and 50 services.

You can cancel anytime from your account settings or by contacting support.

You can choose from three plans: Essential, Pro, and Premium. Each offers features and limits designed for different professional needs.

Yes. Upgrading increases your available capacity; after a downgrade, existing data remains accessible, but you cannot add new records beyond the plan limits. The Free plan keeps historical records read-only.

You will be warned as you approach the limit. Once the quota is reached, new operations that increase usage are blocked; you can edit or delete existing data or move to a higher plan.

Data is processed on protected infrastructure. The current Privacy Policy describes the applicable recipient categories, providers and processing locations.

Yes. The professional may request return of data under the applicable agreement. The initial export is prepared manually in a protected compressed archive.

Yes, you can set up automatic email reminders to reduce no-shows, or send them via SMS or WhatsApp.

Deletion follows the agreement and applicable periods. Data subject to tax, legal or evidentiary duties remains for the required period; other data is deleted when no longer necessary.

Yes, the subscription renews automatically at expiration. You can disable auto-renewal in settings at any time.

Doctful works on all modern browsers (Chrome, Safari, Edge, Firefox) and on any desktop or mobile device.

Bulk import is not currently available. You can add and organize your data directly in the platform.

Yes, our team can assist you during initial setup.

Doctful is designed for doctors, psychologists, physiotherapists, nutritionists, and other healthcare professionals who want to simplify practice management.

Doctful is designed to save healthcare professionals time with smart automations, a simple interface, and full respect for privacy.

You can create, edit, or move appointments with a click using the interactive calendar. Each event can include notes, service type, duration, and patient reminders.

Each patient has a profile with contact details and appointment history, plus medical history and treatment records on plans that include them. Essential keeps existing clinical data editable but does not allow new records to be created.

Yes, you can send automatic confirmations and reminders via SMS, WhatsApp, and email, customizing the text for each service or location.

Yes, you can add multiple locations, each with dedicated schedules, professionals, and services. The maximum depends on the plan: up to 3 locations with Pro and up to 10 with Premium.

Yes. Doctful provides a dashboard with statistics on appointments, revenue, patient frequency, and no-show rates to help you optimize your practice.

Yes, you can set working days and hours for each location, block vacation periods, and manage availability for specific services or booking times.

Yes, you can enable online booking to receive appointments directly from your professional landing page, with confirmation from you and immediate sync to the management system.

No, Doctful is designed to be intuitive and easy to use. However, we provide video tutorials and a step-by-step guide to make the most of all features.

Yes, each professional has a completely free personal landing page. You can customize it with photos, description, specializations, hours, contact info, and a booking button.

Absolutely. Pages are indexed and optimized for search engines, so patients can easily find you by searching your specialization or name.

Yes. Your landing page includes a button to contact you or book online in seconds, with no registration or complicated steps. All bookings go directly into your management system.

Yes. You can choose images, biography, locations, and services that reflect your professional identity, making your online presence coherent and recognizable.

Doctful applies advanced security protocols: data is encrypted at rest and in transit, with daily backups and controlled access. No data is ever shared with third parties without consent.

Yes, the interface is available in multiple languages and can be used by practices with international patients, facilitating communication and appointment management.

Yes, every detail of your profile is optimized to be easily found by patients on Google and other search engines.

Yes, Doctful structures and describes information clearly, so your data can be used by major AI systems to respond to user queries.

Every piece of information in your profile (hours, specializations, services, photos) is organized and structured, increasing your chances of appearing in patient searches.

Yes, Doctful allows patients to book appointments directly from your profile without complicated steps, increasing conversion rates.

Yes, the platform is optimized for all major search engines and popular AI systems, so patients can find you on Bing, DuckDuckGo, or via integrated AI answers.