If you don’t find what you need, our team is here.
Is there a free trial available?
Yes, you can try all features for free for 90 days, with no credit card required.
Can I use the system on my smartphone?
Of course, the platform is fully optimized for mobile devices.
How does support work if I encounter problems?
The team is available via chat or email, even during setup.
Is it GDPR compliant?
Absolutely. All data is handled securely and in full compliance with the regulations.
Can I manage multiple locations or services?
Yes, the Pro and Unlimited plans allow you to manage unlimited locations and services.
How can I cancel my subscription?
You can cancel anytime from your account settings or by contacting support.
How much does Doctful cost?
You can choose from three plans: Essential, Pro, and Unlimited. All offer scalable features based on your practice's needs.
Can I change my plan at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect from the next billing cycle.
What happens if I exceed my plan limits?
You will receive a notification and can choose to stay on your current plan or upgrade. Service is never interrupted.
Where is my patient data stored?
All data is hosted on secure servers located in the European Union, protected with encryption and daily backups.
Can I export my data at any time?
Yes, you can request to export your data at any time by contacting our team.
Does Doctful send automatic reminders to patients?
Yes, you can set up automatic email reminders to reduce no-shows, or send them via SMS or WhatsApp.
What happens to my data if I delete my account?
After deletion, data is securely archived for 12 months and then permanently deleted, unless legally required.
Does my subscription renew automatically?
Yes, the subscription renews automatically at expiration. You can disable auto-renewal in settings at any time.
Which browsers and devices are supported?
Doctful works on all modern browsers (Chrome, Safari, Edge, Firefox) and on any desktop or mobile device.
Can I import data from another management system?
Yes, our team can help you import patients, appointments, and historical data from compatible software.
Do you offer training or tutorials to get started?
Yes, our team can assist you during initial setup.
Which professionals can use Doctful?
Doctful is designed for doctors, psychologists, physiotherapists, nutritionists, and other healthcare professionals who want to simplify practice management.
What makes Doctful different from other management software?
Doctful is designed to save healthcare professionals time with smart automations, a simple interface, and full respect for privacy.
How are appointments managed in Doctful?
You can create, edit, or move appointments with a click using the interactive calendar. Each event can include notes, service type, duration, and patient reminders.
How does patient management work?
Each patient has a complete profile with contact info, appointment history, medical history, treatment records, and advanced statistics. All information is accessible in seconds and securely stored.
Can I send communications or reminders to patients?
Yes, you can send automatic confirmations and reminders via SMS, WhatsApp, and email, customizing the text for each service or location.
Does Doctful allow managing multiple practices or locations?
Yes, you can add multiple locations, each with dedicated schedules, professionals, and services. Ideal for group practices or multi-branch clinics.
Is it possible to view practice statistics?
Yes. Doctful provides a dashboard with statistics on appointments, revenue, patient frequency, and no-show rates to help you optimize your practice.
Can I manage availability and shifts?
Yes, you can set working days and hours for each location, block vacation periods, and manage availability for specific services or booking times.
Does Doctful allow patients to book online?
Yes, you can enable online booking to receive appointments directly from your professional landing page, with confirmation from you and immediate sync to the management system.
Do I need training to use Doctful?
No, Doctful is designed to be intuitive and easy to use. However, we provide video tutorials and a step-by-step guide to make the most of all features.
Can I create a professional web page with Doctful?
Yes, each professional has a completely free personal landing page. You can customize it with photos, description, specializations, hours, contact info, and a booking button.
Is my Doctful page optimized for Google?
Absolutely. Pages are indexed and optimized for search engines, so patients can easily find you by searching your specialization or name.
Can patients contact me or book directly from my page?
Yes. Your landing page includes a button to contact you or book online in seconds, with no registration or complicated steps. All bookings go directly into your management system.
Can I customize the look of my profile or page?
Yes. You can choose images, biography, locations, and services that reflect your professional identity, making your online presence coherent and recognizable.
How do you protect patient privacy?
Doctful applies advanced security protocols: end-to-end encryption, daily backups, and controlled access. No data is ever shared with third parties without consent.
Is it possible to use Doctful in multiple languages?
Yes, the interface is available in multiple languages and can be used by practices with international patients, facilitating communication and appointment management.
Does Doctful help patients find me online?
Yes, every detail of your profile is optimized to be easily found by patients on Google and other search engines.
Is my profile indexed by AI systems like ChatGPT?
Yes, Doctful structures and describes information clearly, so your data can be used by major AI systems to respond to user queries.
How does Doctful improve my practice visibility?
Every piece of information in your profile (hours, specializations, services, photos) is organized and structured, increasing your chances of appearing in patient searches.
Can patients book directly from online searches?
Yes, Doctful allows patients to book appointments directly from your profile without complicated steps, increasing conversion rates.
Does Doctful work for those who don’t use Google?
Yes, the platform is optimized for all major search engines and popular AI systems, so patients can find you on Bing, DuckDuckGo, or via integrated AI answers.